Consumer Protection: Class 12 Previous Year Questions

Consumer Protection questions asked in CBSE board exams

Repeated questions first. Open the free app to see each question as it appeared in the paper, with its marking scheme.

1. Read the following statements – Assertion (A) and Reason (R) : 1 Assertion (A) : Many enlightened business firms have set up their own consumer service and grievance cells. Reason (R) : The consumer has a right to file a complaint and to be heard in case of di…
   Board 20261 markAssertion-Reason
2. Read the following statements carefully : Statement – I : Consumers should get together and form themselves into consumer associations for protection and promotion of their interests. Statement – II : The Consumer Protection Act provides for setting up a two- …
   Board 20261 markMCQ
3. Ritika wanted to buy a new washing machine. She visited ‘Elec Duniya’, a large electronics store. She saw there many different brands and models on display like KM, Neo, Unipool, INH etc. The salesperson at the store explained the differences in quality, brand…
   Board 20261 markvery short
4. Ravi purchased gold jewellery from a reputed jewellery store. He ensured that the jewellery had a hallmark which confirm its purity and authenticity. To avoid paying goods and services tax (GST) he asked the salesperson to write the gold weight and making char…
   Board 20261 markvery short
5. One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality certification mark to be seen by a consumer in the picture given below : ISI Mark (A) (B) Agmark (C) Hallmark (D) FPO/FSS…
   Board 20251 markMCQ
6. As per the Consumer Protection Act, 2019 which of the following statement is correct ? (A) In case the aggrieved party is not satisfied with the order of the District Commission, he can directly appeal before the National Commission. (B) In case the aggrieved …
   Board 20251 markMCQ
7. ~hþV emoY Ho$ níMmV AZwO Zo AnZo {bE EH$ ^ì`/AmbremZ Ka ~ZmZo Ho$ {bE ‘Eg Eg S>odbng©’ H$mo < 2 H$amo‹S> H$m A{J«_ ^wJVmZ {H$`m & CÝhm|Zo 18 _hrZm| _| àmonQ>u gm¢nZo H$m dmXm {H$`m & 18 _hrZm| Ho$ níMmV, AZwO Zo S>odbna H$mo ~hþV ~ma àmonQ>u gm¢nZo Ho$ {bE H$h…
   Board 20244 marksshort answer
8. Rajneesh purchased a 500 ml bottle of fruit juice for 60 in Ahmedabad from a local store. While consuming it, he found an insect floating in it. He sent a legal notice to the company immediately and decided to approach a Consumer Dispute Redressal Agency for a…
   Board 20234 markscase-based
9. Which of the following will not be considered as consumers as per ConsumerProtectionAct,2019? (a) A person, who avails any service for a consideration which has been partly paid. (b) Any user of goods if such use is made with the approval of the buyer. (c) A p…
   Board 20231 markMCQ
10. As per Consumer Protection Act, 2019, ·the consumer has a right to get relief in case the product or service falls short of his expectations.' Which consumer right is discussed in the above statement ? (a) Right to be heard (b) Right to be assured (c) (d) Righ…
    Board 20231 markMCQ
11. Explain the following consumer rights provided under the Consumer Protection Act, 2019 : (i) Right to safety Right to be informed (i) OR while purchasing and using/consuming goods and services.
    Board 20221 markvery short
12. Note: There is no change in the Question Paper Design and Assessment Pattern for Academic Session 2026-27. 8. Who is a consumer under the Consumer Protection Act, 2019? (A). It includes any user of such goods or beneficiary of services if such use is made with…
    Sample paper 2026-271 markMCQ
13. Olive & Basil is a company involved in the manufacture of pasta and pizza sauces. The CEO of Olive & Basil invites suggestions from various team heads to help reduce the cost or increase the revenue of the company. The production manager comes up with a propos…
    CBSE practice 2022-236 markslong answer
14. b) State any five points highlighting how the concept discussed above can help in smooth functioning of the organisation. a) Enumerate the purpose of Consumer Protection Act ,2019. 6 b) State any five responsibilities that should be kept in mind by a Consumer …
    CBSE practice 2023-246 markslong answer
15. What are the key responsibilities that consumers must fulfill to ensure they are protected under Consumer Protection Act?
    CBSE practice 2023-244 marksshort answer
16. The GST Council, during its 50th meeting, resolved a prolonged debate on the tax treatment of online gaming, casinos, and horse racing, deciding to impose a 28% levy on bets and wagers for all three activities and amend GST laws to include online gaming. Which…
    CBSE practice 2023-241 markMCQ
17. The Consumers Affairs Minister met with the representatives from various E-Commerce firms on the subject of “dark patterns”, warning them that app designs that are intended to deceive and nudge users to spend more or compromise their privacy are considered unf…
    Sample paper 2026-271 markvery short

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